Refund policy
Return & Exchange Policy
Order Cancellations:
You may cancel your order for a full refund at any time before it ships. Once your order has shipped, cancellations are no longer possible.
No Refunds After Shipment:
We do not offer refunds after your order has shipped. Please ensure your order is correct before confirming.
Returns:
Returns are accepted within the 30 days of delivery. To be eligible for a return, items must be in their original condition, unworn, and with all original packaging included. Customers are responsible for shipping costs on returned items. Once your return is received and meets our return criteria, we will process an exchange or refund within 5 business days. The original cost of shipping is non-refundable and will not be included in any credit notes issued. For any questions, please contact our customer support team at help@hillbetty.shop within this window to initiate an exchange.
Exchanges:
Exchanges are accepted within the first 3 days of delivery, only if the product appears to be damaged upon arrival (e.g., missing stones, defective hoop, etc.). If you receive an item that fits this description, please contact our customer support team at help@hillbetty.shop within this window to initiate an exchange.
Important Notes:
- All exchange requests must be made within the 3-day window, with the original product in its unused condition.
- We do not accept exchanges for reasons other than product defects or damage upon arrival.
For any further inquiries, please email our customer support team or visit our Contact Page.